Customer Service

U.S. Expected Delivery Times & Rates After Placing Order (Non-Holiday)

Business days exclude weekends and holidays.

*Standard Shipping Times Not Guaranteed - may take up to 3 weeks for delivery. Please allow for the full delivery time.

***UPS Suspension of Service Guarantee

Effective March 26, 2020 and until further notice, UPS has suspended the UPS Service Guarantee (also referred to as the Money Back Guarantee) for all shipments from any destination to any destination.

**UPS Ground drops to a lower flat rate of $8.95 for orders over eight pounds or $250.

• Above delivery dates do not apply to orders shipping by USPS - P.O. Boxes, Alaska, Hawaii, and Canadian addresses.
• UPS 2 Day and 3 Day packages shipped on 12/19 will take an extra day for delivery (so 2 Day orders will arrive 12/22 and 3 Day orders will arrive 12/26.
• UPS requires a physical street address for deliveries; Economy requires a mailing address.
• UPS does not deliver on weekends or holidays unless you upgrade to premium Saturday delivery service. Call 1-800-551-5953 to inquire.
• Economy delivers on Saturdays.
• UPS does not reimburse shipping for weather-caused delays.
• To have driver leave your package, request a Shipper Release in the order notes section during checkout.

Ordering

Safe Online Ordering: 24 hours a day, 7 days a week. Our site has strong SSL Encryption to ensure your information is always protected and never compromised. Click the lock icon in the browser from secure checkout pages to confirm our site's security.

We are happy to assist you with placing an order by phone. We can be reached Monday - Friday, 7:00 a.m. - 5:00 p.m. We are closed weekends and holidays.

Our offices are closed on the following holidays:

• New Year's Day (observed)
• Martin Luther King Day
• President's Day
• Memorial Day
• July 3rd & 4th
• Labor Day
• Thanksgiving and the day after
• December 24th through the New Year holiday (reopen January 2, 2025)

International Orders

• Kyle Design ships to the US and Canada.

Payment Options

You may pay with Visa, MasterCard, Discover, American Express, or PayPal.

Kyle Design does not offer or solicit gift cards, promotional codes, or coupons. 

Security

Returns & Exchanges

Contact us within 30 days of shipment to request a Return Authorization (RA) number. Items must be unused, in factory new condition and returned in their original packaging.*

*Ineligible Items 
Please note that special ordered items, special order quantities, engraved items, and items damaged after receipt are ineligible for return or exchange.

To learn more about our returns and exchange process, please visit guarantee & returns.

Top Frequently Asked Questions

See the FAQ page for more answers.

1. What are the costs for shipping?

For most orders shipped within the continental US, you may choose standard economy shipping for $8.95 per order or UPS Ground delivery starting at $20.95 under 10#. UPS orders 10# and over are shipped for $8.95

Estimate delivery time of your order:

UPS Ground Time-In-Transit Map

Need it in a hurry? Upgrade your shipping:

3 Day Air, starting at $25.95

2 Day Air, starting at $32.95

Next Day Air, starting at $54.95

Our low cost shipping is a great value - fast, safe, and secure. Your order is always trackable, insured, and shipped in a sturdy box to protect the integrity of your item. See Shipping for more details.

For Canada, Hawaii, Alaska and PO Box addresses, your order will be shipped via USPS.

2. Can I cancel, add to or change an order I've already placed?

To add or make changes to your order, contact Customer Service. We will make every attempt to accommodate your request. However, once the order has been sent to processing we are no longer able to make changes or cancel your order.

3. Can I return or exchange my purchase?

Yes. If you are not completely satisfied with your purchase, contact us within 30 days to return any unused, eligible* item by requesting a Return Authorization (RA) number via the returns form. Return Authorization numbers are valid for 15 days after they are issued.  Mail your return to:

Kyle Design - Return/Exchange Dept. 
468 Lindbergh Ave.
Livermore, CA 94551 

*Please note that special ordered items, engraved items, and pieces damaged after receipt are not eligible for returns or exchange credit.

4. Is the item I want to order available in stock?

If an item is available for purchase on our website, it is most likely in stock. In the event that an item is unavailable, you will be notified via email with an approximate ship date for your order. We will make every effort to ship your order as soon as possible.

5. Why is my item on backorder?

If one or more items are unavailable to ship immediately, these items are "backordered" and will ship at a later date. You will be provided with an approximate ship date for your order as soon as possible. Please be aware that backorder dates are approximate and subject to change.

6. When will I receive my order?

Your order will be processed within 1 to 2 business days with the exception of the holiday season when shipping times may be extended. See the UPS transit map below for the approximate shipping time expected for your order. 

7. Do you have a printed Kyle Design catalog?

We offer thousands of items on our website and maintain it daily to offer the most up-to-date information on the products we offer. Because information and availability changes daily, we do not have a printed Kyle Design catalog.

Our Policies

Returns and Exchanges
Shipping and Delivery
Terms and Conditions
Kyle Design Privacy
Pricing and Promotions