FAQ

Customer Service * Placing An Order * Engraving * Shipping & Delivery * Product Info * Returns * Privacy & Security

Get quick answers to commonly asked questions submitted by our clients and customers. The search box above is also a good resource for directing you to help guides, tips, and ideas. If you still are unable to find an answer, please let us know so we can add it to our list. We are available M-F 7am to 5pm business days to answer any other questions you might have. Please contact us via email or phone. (We are closed weekends and holidays.)

Customer Service

Can I add to my order?

Can I place my order by phone?

What's the status of my order?

Can I cancel my order after placing it?

If I create an account after placing my order will I still see it?

Can I cancel my order after it has shipped?

How can I correct a mistake on my order?

Can I change my shipping address or fix a wrong address? 

Can I upgrade my shipping after placing an order?

Can I place an order without an email address?

Something is wrong with my order.

Placing An Order

What payment methods do you accept?

Do you accept PO's?

Can I see what my item will look like prior to ordering?

Is a printed Kyle Design catalog available?

Do you provide samples?

Are all items in stock?

Engraving Services

How much does engraving cost?

What's monogram style engraving?

Can my item be engraved?

How do I add engraving to my item?

What type of engraving do you offer?

What is diamond tip engraving?

Can I have my logo engraved on an item?

Shipping & Delivery

What's the cost to ship my order?

Do you offer rush shipping?

Can I change my shipping address?

Which shipping carriers do you use?

What is SurePost?

How can I find out when my order ships?

Will my order be shipped signature required?

When will my order ship?

Do I pay for return shipping? 

My item arrived damaged.

Returns & Exchanges

Are all items eligible for return or exchange?

Do you have prepaid return labels?

Can engraved items be returned?

Products & Technical Support

What does each color look like with silver or gold?

What are the iridescent colors behind the designs?

What is anodized aluminum?

What is dichroic glass?

What is translucent glass?

How do you cut the metal designs?

How do I take care of my flask?

How do I adjust a tight eyeglass case catch?

How do I adjust the catch on a business card case lid?

How do I fix a loose hinge pin on a case?

Do "crush-proof" metal wallet cases protect items?

Privacy & Security

What is your privacy policy?

OpenSSL & Security